The Service Program Manager plays a pivotal role in shaping the future of RushCare by leading tailored service program initiatives that elevate the customer experience across Rush Truck Centers. This role blends strategic leadership with hands-on execution designing customer-focused programs, partnering with cross-functional teams, and transforming customer insights into operational excellence that drives measurable results and long-term growth.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US, representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Oversee team staffing, training, and leadership development.

• Lead the implementation and execution of service programs across the organization.

• Design and oversee multiple service systems and policies.

• Develop and implement metrics for service programs and provide prompt and insightful analysis to inform strategic enhancements that drive growth and profitability.

• Create and implement strategic processes for system management of programs, including campaigns and recalls, communication management, concierge services for top customers, and contact center operations.

• Provide RushCare Service Program service functions with comprehensive responsibility for managing organization-wide policies, procedures, and systems.

• Ensure effective communication and reporting of programs and employees with business units and senior management.

• Collaborate with leadership, field operations, and support teams to develop, refine, and optimize programs that deliver a best-in-class customer experience within the industry.

Education and Experience:

• Bachelor’s Degree preferred.

• Minimum 5 years' experience with service operations management or service billing management.

• Team leadership experience preferred.

• Experience integrating people and processes with systems is highly desirable.

• Must possess a current and valid driver's license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

• Consideration is given to relevant experience and related certification.

Other Skills and Abilities Required:

• Ability to multitask under pressure.

• Strong interpersonal and communication skills.

• Strong SAP, financial, Excel, and database skills.

• Expert-level financial, quantitative, and analytical skills; and experience with business reporting.

• Understanding of project management process.

• Ability to apply reason and understanding to carry out instructions furnished in written, oral or diagram form.

• Ability to identify and analyze problems involving several concrete variables in standardized situations and formulate the appropriate solutions.

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.