Position Summary

Under the direction of the Control Center Manager a highly capable, proactive Emergency Management professional who can lead, develop, and sustain a comprehensive, all-hazards Emergency Management Program within a public utility environment.

The ideal candidate is a coordinator, planner, communicator, and integrator who understands how to bridge Control Center operations, field response, regulatory requirements, and liaison to executive decision-making during emergency events.

Essential Duties & Responsibilities

Emergency Management Program

• Lead the development, implementation, and continuous improvement of a comprehensive, all-hazards Emergency Management Program supporting electric, water, and wastewater operations.

• Develop, maintain, and regularly update emergency response plans, including Emergency Operations Plans (EOP), Continuity of Operations Plans (COOP), and departmental response procedures.

• Identify, assess, and prioritize operational risks and vulnerabilities across utility systems, incorporating mitigation strategies into emergency planning.

• Ensure alignment of emergency management practices with industry standards and regulatory frameworks (e.g., FEMA, NIMS, ERCOT, TCEQ, PUCT, AWIA).

• Integrate emergency management protocols into Control Center operations to ensure real-time situational awareness and coordinated response.

Planning & Preparedness

• Develop and maintain all-hazards emergency response plans addressing natural disasters, infrastructure failures, cyber threats, public health emergencies, and other incidents impacting utility services.

• Create detailed Standard Operating Procedures (SOPs), response playbooks, and job aids to support consistent and effective emergency response.

• Conduct hazard vulnerability assessments (HVAs) and business impact analyses (BIAs) to inform preparedness strategies.

• Ensure all emergency plans are actionable, scalable, and aligned with operational capabilities and resource availability.

• Coordinate resource planning, including personnel, equipment, mutual aid, and vendor support necessary for emergency response and recovery.

ICS Integration & Incident Response

• Implement and maintain compliance with the Incident Command System (ICS) across utility operations.

• Serve in a key role within the Incident Command Structure during emergency events (e.g., Planning Section, Liaison, or Command Staff support).

• Support activation and operation of the Emergency Operations Center (EOC), including staffing coordination, situational reporting, and operational briefings.

• Coordinate real-time response efforts between Control Center, field operations, leadership, and external agencies.

• Provide decision support to leadership during emergencies by compiling and communicating critical operational data and risk assessments.

Training & Exercises

• Develop and implement a comprehensive emergency preparedness training program for employees across all departments.

• Plan, coordinate, and facilitate drills and exercises (tabletop, functional, and full-scale) to test emergency plans and response capabilities.

• Evaluate training and exercise effectiveness, identify gaps, and implement corrective actions.

• Promote a culture of preparedness by increasing employee awareness, readiness, and participation in emergency planning efforts.

• Track and maintain training records to ensure compliance with internal standards and regulatory requirements.

Coordination & Communication

• Serve as the primary liaison with external agencies, including local, state, and federal emergency management organizations, mutual aid groups, and regulatory bodies.

• Establish and maintain strong working relationships with key stakeholders such as fire departments, law enforcement, public works, and regional utilities.

• Coordinate internal communication between Control Center, field operations, executive leadership, and support departments during emergencies.

• Develop and maintain emergency communication protocols, including notification systems and escalation procedures.

• Support public information efforts in coordination with Communications during emergency events.

Compliance & Continuous Improvement

• Ensure compliance with all applicable emergency management regulations, standards, and reporting requirements.

• Conduct After Action Reviews (AARs) following drills, exercises, and real-world incidents to evaluate performance and identify improvement opportunities.

• Develop and track corrective action plans to address identified gaps and enhance response capabilities.

• Monitor changes in regulatory requirements and industry best practices to continuously improve the Emergency Management Program.

• Maintain documentation and records to support audits, inspections, and regulatory reviews.

General Responsibilities

• Maintain regular attendance; leave schedule should be managed so as to not interfere with the ability to accomplish tasks, including special projects and assignments with deadlines

• Always adhere to NBU safety & security guidelines and practices in all situations

• Maintain a clean and safe work area, office, field site, and vehicle as applicable

• Develop & maintain effective customer service skills for communications with co-workers, customers, and the public

• Maintain strict confidentiality of business, employee, and customer information in written and oral communications and safeguard sensitive documents

• Adhere to NBU policies and procedures

• Exemplifies NBU Core Values

• Participate in and support initiatives to reach annual NBU Performance Measures

• All other duties assigned